Privacy Policy

Last updated: 14 May 2025

MK Counselling (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.mkcounselling.co.za] (“the Site”) or engage with our services.

By using the Site or providing your information, you consent to the terms of this policy.

1. What Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Contact number
  • Information submitted via our contact or booking forms
  • Any additional personal details you provide during communication or sessions

We may also collect basic website usage data such as:

  • IP address
  • Browser type
  • Pages visited
  • Date and time of access

This helps us improve website performance and security.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and appointment requests
  • Communicate with you regarding our services
  • Provide counselling services (where applicable)
  • Improve our website and customer experience
  • Fulfil legal and professional obligations

We do not sell or share your personal information with third parties for marketing purposes.

3. Data Protection and Confidentiality

All personal information shared with MK Counselling, especially in a counselling context, is treated as strictly confidential in line with ethical guidelines and the Protection of Personal Information Act (POPIA).

We implement appropriate technical and organisational safeguards to protect your information from unauthorised access, loss, or misuse.

4. Third-Party Services

We may use third-party service providers to help operate our website or support service delivery (e.g., secure contact forms, analytics tools). These providers may access limited information only as necessary and are subject to confidentiality agreements or their own privacy obligations.

5. Cookies and Analytics

The Site may use cookies to:

  • Enhance functionality
  • Remember user preferences
  • Collect anonymised data on how the site is used (via tools like Google Analytics)

You can adjust your browser settings to refuse cookies, but this may limit some website features.

6. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you
  • Request correction of your information
  • Object to certain processing activities
  • Request deletion of your information (where legally permissible)

To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. The “Last updated” date will reflect the most recent version.

8. Contact Us

If you have any questions about this policy or your personal information, please contact:

MK Counselling
Email: mary@mkcounselling.co.za
Website: mkcounselling.co.za